If you haven't heard it yet you will,"Please supply this in a help desk ticket." One of the benefits that a help desk ticket has over a phone call, e-mail, or even a Go To Meeting, is the ability to be seen by every person in the company. Yes, I said every person in the company. All CSR's keep the tickets in front of them at all times, and check the help desk every 15 min, if not more. Learning the ticket system will benefit you as well as your company.
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